IT Service Management is the key activities which are carried out by an organization in order to design, develop, deploy, manage and optimize information technology services provided to clients. There are several concepts which are covered under the ambit of IT Service Management. This includes planning and organizing of resources, maintenance and upgrading of systems, usage of IT infrastructure, security, regulatory compliance, training and educating users, and information management. All these aspects have to be carefully monitored and controlled for maintaining an IT service management system. You can view here for more information about this IT service management system.
IT Service Management includes different concepts like change management, process improvement, and risk management. Change management deals with identifying, evaluating, managing, and correcting changes that may occur in any IT process. These include security, reliability, scalability, operational process, and training processes. Process improvement deals with streamlining the processes, eliminating bottlenecks, standardizing processes and improving collaboration among team members. These processes help in reducing costs, risks, and making the IT services more usable. Risk management includes analyzing and managing risks, and developing preventive methods for reducing or controlling these risks.
IT Service can be of different types like end-to-end service management, middle-ware -in -fact, or client-side service management. End-to-end service management is the process where all the elements of a system work together to provide value to their users. It is generally applied to enterprise level systems. Middle-ware -in -fact involves providing IT services to the developers like the empist. These developers are specialized groups who work on designing and implementing the application in accordance with the clients’ requirements.
IT service management can be applied to all sorts of information technology related activities like Application management, Customer relationship management, Website development, Virtualization, Cloud computing, IT support, and Software testing and maintenance. It helps in developing and deploying applications and it also involves monitoring the activities of the application development teams to determine the problems that need to be corrected before they become critical issues. On the other hand, IT service management can be used to provide IT solutions to business units for enabling them to develop, deploy, operate, and improve their computer systems. IT service management thus enables businesses to build highly functional, robust, and scalable computer systems, which are cost effective and have increased operational efficiency.
The ITIL definition defines four stages of IT service support, which are pre-service, post-change management, and improvement. Pre-service period is the period immediately following the development of a solution or application and during this period ITIL experts will conduct a proper test of the functionality of the solution or application. Post-change management period is the period after the launch of the solution or application and during this time various improvements and enhancements are doing to the system to enhance its performance. Last but not least is the change management phase, which is the last stage which involves continuous evaluation of the service and its maintenance.
ITIL helps to monitor all the processes associated with providing IT services. The processes include service assessment, planning, service scheduling, inventory control, production planning, distribution, financial accounting, project management, customer needs analysis, information technology planning, training management and other activities. ITIL helps in improving the overall quality of the services by identifying and overcoming the various problems associated with them. These problems include lack of clarity regarding what the customer wants, insufficient communication between the staff and the customers, poor quality of products and services, and poor customer experience. By using ITIL techniques and practices, companies can make IT services better so that customer needs and satisfaction can be achieved. Check out this post for more details related to this article: https://en.wikipedia.org/wiki/IT_infrastructure.